Frequently Asked Questions
Read the latest property how-to guides, and information and tips for buying,.
Most Common FAQ's
No, there is no Showroom available. This is something we are looking at in the future, however at this stage we do not have a physical Showroom.
No, unfortunately we cannot offer custom sizes or alterations to the products we offer.
No, unfortunately we cannot offer custom size buildings / products.
No, unfortunately we do not offer construction services. We supply the kitset only.
The Steel Flooring Kit is a steel frame base for your shed, it does not include timber flooring. View all details here.
No, all buildings are manufactured to order, and need to be manufactured then shipped to the selected depot.
Please check our Service Updates for any disruptions to our services.
Product Related
Decide what you will be storing, and how much space you will need for the item(s).
Determine the amount of space you have available on the property where the shed will be placed.
If in doubt, check with your local building authority.
The instructions should show you the correct concrete slab size. If you have any questions regrding yours, please get in touch.
Step 2: Choosing a Colour
Colours are shown on the product page, simply select the drop down box to select the desired colour.
Step 3: Choose Accessories
Decide what accessories you will need for your new shed.
It is recommended to use Anchors when installing your shed onto a concrete slab. Note that most Spanbilt garden sheds come with anchors provided.
If you live in a cyclonic region, you may require a Cyclone upgrade kit (if available for that model).
A Wind Rating is assigned to a certain area based on the geographic region, shielding, topography and terrain.
Some areas are windier than others and others experience more intense cyclones and winds.
If your shed does not have a sufficient Wind Rating to match the winds in your area, your shed may get damaged or picked up by the wind.
It is recommended you contact your local council and get them to provide you with the correct wind rating in your area.
It is recommended you contact your local council and get them to provide you with the correct wind rating in your area.
Most of the sheds for purchase on our site are engineered to a wind rating of W41C, which can withstand wind speeds of 147km per hour.
There are Cyclone Kits available to upgrade your shed in cyclonic areas, to W50C, for wind speeds of up to 180km per hour.
Check under the specifications what Wind Rating the products are, and if needed you can add the cyclone kit to your shopping cart on the product page.
Products should come with an assigned 10, 20 or 30 Year warranty from the manufacturer. The information should come with in the kitset.
Please see the upgrade list of our Accessories on the product page.
We offer a wide range of accessories so you can customise your sheds, garages and more!
The available accessories will depend on the manufacturer that makes the product you purchase.
Anchor set’s are used to secure your shed to a slab.
You can also purchase sliding windows, sky lights, steel shelving, louvre windows, locking doors, sliding doors and tool holders as well as chook feeders.
Should you live in a cyclonic area, there are cyclone kit upgrades for your shed’s cyclone rating.
You will be supplied with written instructions, please refer to these at the first instance.
There is a range of Videos from Spanbilt that you will may handy.
The manufacturers we work in conjunction with have done a a great job in perfecting the assembly systems and all products are supplied with easy to follow assembly instructions.
Most components are marked with individual part numbers, which are also clearly identified throughout the 2D/3D drawings displayed in the assembly instruction booklets
Delivery
We currently offer Flat rate $30 including GST for Spanbilt items.
All depot charges are shown on each product page.
This should appear during the checkout process.
Yes, we have a dedicated page for our delivery policy. Please visit our Delivery page for more information.
We have different delivery arrangements with each manufacturer for depot delivery and home delivery as well.
If you have any questions regarding our delivery policy, please contact us on sales@reliableshedsaussie.com.
Yes, you can see our refund and returns policy here.
Please contact us on sales@reliableshedsaussie.com if you have any questions regarding returns.
Garden Sheds will arrive in kit format, flat packed.
All parts should arrive neatly sorted and packed into a box for easy transportation.
This way they are also easier for you to take home if you choose the depot delivery to save money on delivery.
Sizes will vary, but most of them are a manageable size.
For larger items, including carports, workshops, smartlockers and garages – these items are generally delivered on a pallet.
It is difficult to give a certain answer to this question, because the shed kit package sizes are variable.
Please see the “Specifications” tab on the product page for pack size information.
However, generally speaking you will need either a trailer, a larger station wagon, a Ute or 4WD to take the item(s) home.
For items delivered on a pallet, a suitable truck or trailer will be required if picking up the item from the depot.
Once you have received your product, it is recommended that you check off all the parts in the package using the part list provided.
Taking this step will ensure you have everything you need when you decide to actually assemble the product.
To avoid any disappointment (in the rare case a part is missing or you need a replacement), we recommend you check your product immediately upon receiving it.
If there is any part missing you can send a request to Reliable Sheds Aussie, and will notify the manufacturer immediately and arrange for replacements to be sent out.
You have 30 days upon receiving the product to report a missing part with Reliable Sheds Aussie.
However, if you are in this situation and it’s beyond 30 days after receiving your product, you can still contact us to see if we can assist with finding you a solution to your problem.
Please contact us on sales@reliableshedsaussie.com if you have any questions regarding missing or broken parts.